OPERA DIVAS

To attend at the "OPERA DIVAS" you must first make a reservation and pay.

RESERVATIONS:
1) Telephone reservations:
- Offices: (+34) 93 170 17 97 from Monday to Thursday from 9 am to 5 pm / Friday from 9 am to 1 pm.
Once the telephone reservation has been made, you will be sent an e-mail with the payment method where you will have 72 hours to make the payment by:
a) Bank Transfer: indicate reservation code + name and surname
b) Bizum on telephone 697 864 262: Indicate reservation code + name and surname
Reservations are accepted until 12 noon on the day of dinner and can only be paid until 2 pm, otherwise we do not guarantee the booking confirmation.

2) Online reservations:
Fill in the form selecting the desired day, places and type of menu.
Discounted bookings:
- If they enjoy a discount, they must write down their card number and present it on the day of dinner.
- Each card allows a discount for two people.
- The card must be presented at the entrance of the venue.
- Discounts can in no case be combined with other offers or gift vouchers.
Payment in this case is by credit card.

3) Reservations by e-mail:
a) Particulars: reservas@sternalia.com
Indicate, name, surname, telephone, e.mail, activity and day menus and number of people.
b) Groups: Possibility to carry out the activity exclusively for groups. Contact: César Blasco: 697 864 262 /  cesarblasco@sternalia.com

ADDITIONAL INFORMATION
People with disabilities:
The space does not have a lift for the guided tour. However, for dinner it is at street level and allows mobility to be guaranteed.

Children: All minors from 2 years old are exempt from payment. Children from 2 to 12 years old pay the children's rate together with the children's menu. Those over 13 years old will pay the adult rate.

Pets: Pets are not allowed.

Note: If you do not receive your payment method email or your booking confirmation email, we would appreciate it if you could check your spam.

To make changes to the reservation, you must inform with more than 72 labor hours in advance of the day that the activity will be done, either to change the day or modify the menu or cancel it.
Is possible to change data of the booking. The two first changes will be without extra cost. The third and the following changes will have a 5€ extra cost.
For groups of 10 people or more, they must notify more than 5 days in advance.
The cancellation of the reservation with refund of the amount paid, can be made within the maximum period of 30 days from the date of acquisition and will incur a cost of € 5. If you cancel after 30 days you will lose the entire amount. The changes and cancellations of the reservation can not be made via e-mail, you must call 93 170 17 97. Sternalia agrees to return the amount within a maximum period of 10 calendar days from the moment the person has facilitated Your account number for the return.
The organization reserves the right to cancel because it does not achieve the minimum required capacity.

You can give away to other people the "ÓPERA DIVAS" by a gift voucher valid for 1 year.
The gifted people can choose the day they prefer to enjoy the experience within the dates on which the activity takes place.

GIFT VOUCHER INFORMATION
- You must indicate the details of the person buying the check and the name and surname of the attendees who will receive the gift.
- Gift Voucher  are not applicable to other promotions, discounts or offers.
- Gift Voucher are valid for 1 year from the date of purchase. (We simply ask you to make a reservation before the check expires. As if the reservation is made 2 years in advance)
If your gift voucher expires, we accept it for an additional year after expiration as a 50% discount. You will have to call us at (+34) 93 170 17 97 or write to us at info@sternalia.com indicating the number of your expired check and the day you would like to attend the activity.
- The cancellation of the gift voucher with a refund of the amount paid, can be done within a maximum period of 30 calendar days from the date of acquisition and will involve a cost of 5€ of administrative management.

PURCHASE OF THE GIFT VOUCHER:
1) Web space

2) By phone:
- Offices: (+34) 93 170 17 97 from Monday to Thursday from 9 am to 5 pm / Friday from 9 am to 1 pm.

STEPS TO VALIDATE GIFT VOUCHER AND MAKE THE RESERVATION:
1) Online Booking:
a) Select a day from our calendar to come and enjoy the activity.
b) Fill the form up (name, surname, e-mail tel, menus etc ...).
c) In the Gift Voucher section, insert all the check numbering and click to validate.
d) You will receive an e-mail with the booking confirmation.(see spam).
e) Carry the booking confirmation on your mobile phone on the day you are going to enjoy the activity.

2) Booking by e-mail:
a) Take a photo or scan of the gift voucher and send it by e-mail to: reservas@sternalia.com
b) In the e-mail indicate: name + surname + telephone + the day chosen to carry out the activity.
c) In 24/48 working hours Sternalia will validate the voucher and send you an e-mail with the confirmation of your reservation. (see spam).
d) Bring the booking confirmation on your mobile phone on the day you are going to enjoy the activity.